Job Description

Job DetailMin Experience 3 YearsQualifications CertificateBachelor DegreeMaster's DegreeAbout the Company: GivePleaseGivePlease is changing the future of charitable & religious giving with innovative, cashless donation platforms. As a fintech driven by mission,, we are transforming how non-profits, religious institutions, charities and government organisations raise donation funds-making it seamless, secure, and a digital-first approach.With operations in Singapore, Malaysia, and expanding beyond, we are on an exponential growth path, securing partnerships with major faith-based organisations, charitable institutions, and payment platforms. Our cutting-edge technology includes real-time donation processing, automated fund disbursement, and seamless SaaS-based giving solutions.Now is the perfect time to join GivePlease-an exciting startup that's making a tangible difference, with strong customers and visionary leadership. If you are looking for a career with purpose, impact, and rapid professional growth, this is your opportunity!Job Overview:As a Product Lead, you will play a crucial role in supporting the Sales and Partnerships team during the pre-sales process by understanding client expectations and requirements. Post-sale, you will collaborate with cross-functional teams including Business Analysts, Project Managers, Sales, Marketing, and Client Support, to translate business requirements into actionable insights.You will oversee project progress, ensure seamless delivery, and provide after-sales support as the first point of contact for clients. Your expertise will be key in ensuring our products meet high-quality standards and exceed client expectations.Key Responsibilities:Pre-Sales Support:

• Collaborate with the Sales and Partnerships team in local and overseas meetings to understand business requirements.
• Recommend suitable products and solutions to clients.
• Work with Business Analysts and Product Teams to estimate costs for non-standard requirements.
• Support Sales and Partnerships to finalize the sales process.
• Prepare proposals and documentation for Tender applications, Invitation to Quote (ITQ), or Request for Quotations (RFQ).

Project Management Support:

• Conduct project kick-off meetings to confirm client requirements and provide delivery timelines/milestones.
• Collaborate closely with Business Analysts and Prototype Designers to create mock-ups/wireframes.
• Review functional documents and designs to ensure alignment with client expectations.
• Perform quality checks and testing before product delivery.
• Conduct product training and User Acceptance Testing (UAT) for clients.

After-Sales Support:

• Collaborate with the Operations team to handle support tickets and ensure timely resolution of issues.
• Coordinate with internal teams to resolve bugs, defects, or feature requests.
• Manage enhancements or change requests, collaborating with Business Analysts and Project Managers to estimate costs and timelines.

Operations & Deployment:

• Plan and execute onsite product deployment across multiple locations.
• Ensure timely repair and hardware exchanges when required.

Product Management:

• Develop and maintain product guides, user manuals, and training materials (including video guides).
• Collaborate with cross-functional teams to enhance existing products or create new solutions.
• Ensure products meet industry standards and offer a user-friendly experience.

Marketing & Client Engagement:

• Coordinate with Sales and Partnerships to send quarterly EDMs (Email Direct Marketing) to existing clients with product updates and new features.
• Assist in marketing campaigns, including social media content creation in collaboration with designers.

Requirements & Qualifications:

• Education: Bachelor's degree or equivalent in Computer Science or IT or any relevant Professional Certification in CS / IT
• Must have: 3-5 years of experience in product development / management, sales support or Project Management
• Strong understanding of client engagement, pre-sales, and after-sales processes.
• Ability to translate business requirements into product specifications.
• Experience with wireframing, UAT, and functional documentation review.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to multitask and work in a fast-paced environment.
• Prior experience in software, IT solutions, deployment is a plus.
• Good to have: Understanding of Islamic and Conventional Banking products / Experience in charity domain

Required skills

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