Job Description

Join tawk.to, the world\xe2\x80\x99s leading business messaging application, as a Product Manager in our expanding team in Malaysia, we are seeking an exceptional candidate who can identify gaps in consumer product offerings and possess an innovative mindset to fill them. As a highly skilled market analyst, you will strategically navigate the entire lifecycle of a product, from conception to release. In this role, you will lead cross-functional teams to create products that enhance customer experience and drive market growth. As a Product Manager, your day-to-day responsibilities will include: - Overseeing the end-to-end development process of products or services, encompassing planning, marketing, ongoing management, and release management. - Leading market research initiatives and product development, including the creation of product roadmaps and defining brand characteristics. - Actively listening to customer feedback, understanding their needs, and responding with appropriate product enhancements. - Collaborating with cross-functional teams to determine the most effective business model for the product. - Conducting research and proposing new product development ideas, as well as refining existing products. - Driving the execution of all processes throughout the product life cycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch. - Translating product strategy into detailed requirements for prototyping and final development, working closely with engineering teams. - Creating comprehensive product strategy documents that encompass business cases, high-level use cases, technical requirements, revenue projections, and ROI analysis. - Analyzing market data to develop sales strategies and defining product objectives for impactful marketing communications. - Collaborating closely with engineering, production, marketing, and sales teams to ensure successful product development, QA, and release, benefiting the entire organization. Preferred qualifications for this role include: - Previous experience as a Product Manager. - Our primary focus is on a strong portfolio and a high regard for creativity, rather than formal qualifications. - Exceptional analytical and conceptual thinking skills, allowing you to identify market opportunities and develop innovative solutions. - The ability to influence stakeholders and work collaboratively with them to reach mutually acceptable solutions, driving product success. - A high level of comfort with technology and its continuous development, keeping you ahead in a fast-paced digital landscape. - Excellent planning, organizational, problem-solving, time management, and communication skills, ensuring efficient product management. - Proficiency in documentation, with in-depth knowledge of product strategy, enabling you to effectively communicate your vision. - Experience in creating detailed reports and presentations tailored to senior executives and key stakeholders, conveying product insights and strategies. Why tawk.to is a great place to work? We are a highly motivated, friendly, and globally distributed team. Our company has grown but we\xe2\x80\x99re still a small team, so everyone that delivers in their area can have and make a big impact, and there are career growth opportunities for our highest achievers. At tawk.to, we believe in fostering an environment that encourages creativity, collaboration, and continuous growth. Join our dynamic team and play a pivotal role in shaping innovative products that revolutionize the business messaging industry. Apply now and be part of our journey to redefine customer engagement.
Tawk.to is a leading business messaging application that provides live chat and messaging solutions for businesses. It enables companies to engage with their website visitors and customers in real-time, offering a seamless and interactive communication channel. With over 7 million users worldwide, tawk.to is recognized as the world\'s #1 business messaging application. It allows businesses to improve customer experience, increase sales, and build stronger relationships with their audience. tawk.to offers a range of features and functionalities, including chat support, ticketing system, analytics, customization options, and integrations with other business tools.
Bachelor\'s or Equivalent