Job Description

1) Product Knowledge and Learning

Develop a strong understanding of the influencer platform's features, functionality, and value proposition through training and self-study. Stay updated with influencer marketing trends, industry best practices, and competitor platforms to provide insights for platform enhancements.
2) User Support and Engagement

Provide prompt and professional support to platform users, addressing inquiries, troubleshooting issues, and guiding them through platform features. Gather user feedback, track common issues, and collaborate with the development team to propose improvements or updates based on user needs.
3) Platform Development Support

Collaborate with product managers and senior product specialists to identify areas for platform improvement and new feature development targeted at influencers. Contribute ideas and suggestions to enhance user experience, streamline workflows, and optimize platform performance. Conduct user acceptance testing (UAT) and quality assurance processes to ensure platform functionality and usability meet user's expectations.
4) Marketing and Communication Support

Collaborate with the marketing team to develop content, blog posts, tutorials, or social media updates to promote platform features and benefits to influencers. Create and maintaining platform documentation, FAQs, and user guides.
5) Training and Education

Participate in internal training sessions to enhance product knowledge and stay updated with platform updates or new releases. Create training materials and resources for influencers to ensure effective onboarding, feature adoption, and platform usage.
Job requirements:

Candidates must possess at least a Bachelor's Degree, or Post Graduate Diploma in Advertising/Marketing, Computing & IT, or a related field (or equivalent experience) Minimum 5 years of related experience in Website product or project management Minimum 2 years of experience in leading or supervising a team Strong interest in influencer marketing, digital platforms, and emerging trends Excellent communication skills, both written and verbal Detail-oriented with strong organizational skills Ability to work collaboratively in a team environment Analytical mindset with the ability to gather and interpret user data and feedback Proficiency in using productivity tools, project management software, and social media platforms Additional Skill(s): A basic understanding of UX/UI, HTML, and CSS will be an added advantage Exposure to influencer marketing, social media platforms, or product support is preferred Eagerness to learn and develop skills in influencer marketing, platform management, and related fields.
Job Type: Full-time

Pay: RM7,000.00 - RM8,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Work from home
Application Question(s):

Are you comfortable commuting to our office in Kelana Jaya (near Paradigm Mall, Petaling Jaya) as part of our hybrid work model? How long is your notice period? When is the earliest possible join date? What is your expected salary?
Work Location: In person