Job Description

Are you ready to lead the charge in transforming the landscape of e-commerce fulfilment and it\xc2\xb4s services? Join our dynamic team as a Product Support Manager where you will play a pivotal role in enhancing the efficiency and excellence of our operations. Based in the bustling city of Kuala Lumpur, Malaysia, this is a unique opportunity to spearhead innovative solutions that contribute to the success of ZALORA in the SEA region.Responsibilities:

• You will be responsible for managing enhancements on our platform that coordinates and manages our warehouse operations, inventory and orders from our ZALORA customers
• You will be the single point of contact within ZALORA for requests and questions about the technology behind our warehouse operations (inbound, outbound, picking, packing, etc.) or the fulfilment services it enables.
• You will manage the communication between an engineering team assigned to you and the needs of internal and external business stakeholders
• You will write detailed (technical and non-technical) requirements for our developers and work with them to assure that the features are delivered as requested
• You will assure that user experience, features and workflows within the platform deliver the expected business benefit
• You will constantly expand and optimize our warehouse and inventory management system capabilities and contribute to ZALORA\xe2\x80\x99s fast growth

Requirements:

• You understand e-commerce concepts and have preferably previous experience in the area of warehouse management, supply chain and B2B services
• You are diligent, detail-oriented and have the ability to prioritize and release the high number of requests that are logged in our ticket system every month.
• You have experience in agile software development methodologies and are familiar with Scrum, Kanban or other lean software development workflows.
• You know how to define a product roadmap and ensure thorough project management in order to meet your deliverables.
• You are very hands-on and will make sure you know our last mile delivery process better than anyone else in the company!

Wonder how it\'s like to build your career with ZALORA? Inspired by employees, we believe you\'ll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our page and know more about us from our .The ZALORA StoryZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale eCommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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