Production Support Services Specialist

Bangsar South, M14, MY, Malaysia

Job Description

:

To manage the day to day task of batch jobs, scheduling, administration, and fulfilling incident, problem, change request for the batch job requirement in the project.

Core Responsibilities:



Day to day management of the Control-M software ensuring its working properly, efficiently and performance intact. Perform any system upgrade, patching and management of the Control-M software Perform daily, weekly, monthly, yearly batch job review, update, scheduling and working with owner of the jobs to ensure relevant and up to date Perform batch jobs review to ensure its performance and execution is within expected timeframe Inform and update to L1 SMC Monitoring team to ensure batch jobs is monitored and escalated to the correct resolver team Perform incident management and troubleshoot of jobs and control-m related issues Perform updates, configuration, add/delete on batch jobs Take responsibilities to perform Service Request/Change Request that raised by System or Application's team on batch job, scheduling, Control-M. Prepare and update procedures (SOP) for Control-M and Batch Scheduling/Job support under production services support. Prepare daily, weekly, monthly and adhoc report for management review.

Requirements:



Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.

1-3 years of experience in IT management or Control-M batch management

Experience in tools used for batch job management (Control-M) will be an added advantage. Experience in configuring jobs in Control-M and troubleshooting failed batch jobs Possess Control-M certification is highly advantages Good understanding and with passion to learn broad knowledge on IT Operations management Good problem-solving skills, background analytics, a team leader attitude and focus on excellent customer service/support. Driven and able to multi-task, strong time management skills and strong team player. Required Language(s): English, Cantonese, Mandarin Willing to work on standby.
Job Types: Full-time, Contract

Pay: RM8,000.00 - RM11,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Experience:

IT management: 1 year (Preferred) Control-M: 1 year (Preferred)
Language:

Cantonese (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD1220966
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangsar South, M14, MY, Malaysia
  • Education
    Not mentioned