Job Description

MohonCompany Highlights

• Career Development
• Increment & Bonus
• Medical and Staff Price

KelayakanProfessional Customer Experience Executive (Ecommerce)Qualifications and Requirements:

• Educational Background: A degree in dietetics or nutrition
• 2 years of experience with community pharmacy or food supplement-related industry. Experience working with customer service.
• Possess writing and speaking proficiency in English and Bahasa Malaysia additional languages will be an advantage.
• Proficiency in working on a computer
• Good interpersonal skills and problem-solving skills

TanggungjawabProfessional Customer Experience Executive (Ecommerce)Key Responsibilities

• Applying knowledge of a Nutritionist/Dietitian on e-commerce platforms in handling health and product-related inquiries including weight management, mother and child's nutrition, and other preventive nutrition.
• Develop a deep understanding of customer needs, preferences, and pain points to tailor problem-solving and unique customer experience.
• Plan and conduct training for the frontline team to enhance the quality of customer engagement and customer service.
• Communicate with cross-functional units including physical outlets, procurement team, sales, and geo-marketing teams to ensure problem-solving and customer satisfaction.
• Cultivate strong relationships with healthcare professionals for endorsement and referrals, to ensure a seamless customer's journey.
• Monitor customer support and chat performance, track key metrics, and provide regular reports to management.
• Able to work on the weekend by rotation (working offsite/from home) and support online sales activity.

Manfaat

• Increment & Bonus
• Training & Career Development
• Certification Workshop
• Staff Price
• Medical

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