Job Description

Job Responsibilities

Manage walk-in, call-in and email enquiries with a counselling approach (local and international) via different channels of communications. Participate in all marketing activities, road shows, education fairs, school visits and other ad hoc marketing activities. Use the CRM software effectively in handling enquiries. Ensure enquiries are properly managed to maximise conversion into programme applications. Liaise with relevant departments and schools in obtaining the necessary information to effectively answer enquiries. Liaise with relevant departments and schools for execution of events/activities related to student recruitment. Give programme briefing to new staff, or anyone who needs to better understand the programmes for counselling purpose or similar. Work closely with Admissions and faculty for latest update on entry requirements, partner universities etc. Analyse campaign outcomes in details, draw insights and present results to facilitate decision making for the team. Work closely with the team to ensure marketing campaigns are optimised. Any other responsibilities given by the superior.

Job Requirement

Bachelor's Degree or Professional qualification in Business Studies/Administration/Marketing/Psychology/ Communications or any related field. Be fluent in English and Bahasa Malaysia and possess good writing and verbal communication skills. Fluent in spoken and written Mandarin as well as other local dialects will be an added advantage. Strong desire to continuously learn and keep up with changes in the industry. * Willingness to take on work beyond the stated role to meet the business needs.