Job Description

Description

Primary Objective:

The Programme Manager serves as the custodian for Programme 11 (Build Leading and Next Generation Customer Experience). Its role would include: -

• Review and report progress of the program to Management
• Communication related to the Program
• Organise and facilitate Business reviews sessions
• Plan and organize the Annual Business Planning (Management and Board Offsite)

Key Responsibilities:

Assist the Squad Lead, CX Strategy in the following functions cutting across Group Customer Experience.

Programme 11 (Build Leading and Next Generation Customer Experience)

• Review and report progress of the program to Management or any parties, where required
• Communication related to the Program such as roadshows, townhalls, leadership forums etc.
• Organise and facilitate quarterly Group Townhall and Leadership forums
• Organise and facilitate Business reviews sessions (e.g. quarter review with GMD, mid-year review with GMC/Board)
• Plan and organise the Annual Business Planning (Management and Board Offsites) and assist in the preparation of the necessary materials

Operation and Compliance (for BRCO only)

GS&A division:

• Act as the Business Risk Compliance Officer\xe2\x80\x99s (BRCO) and BCP Coordinator for GCX
• Collates and is custodian of all group policies and procedures for GCX
• Ensures the division\xe2\x80\x99s compliance to Group policy and procedures; and audit matters are promptly addressed
• Consolidates and prepares all GCX operational risk reporting metrics for various group committees

Requirements

Requirements:
Bachelor Degree - Bachelor Degree in Banking / Accounting / Finance / Economics / Business Administration.

- Preferably professional accounting/finance qualification (CB, ACCA, CPA, CA, CFA etc.)

At least 5 years of relevant working experience.

• Sound knowledge in financial products and services.
• Good verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Organized and meticulous.
• Have good sense of urgency and works effectively and efficiently despite under pressure.
• Strong stakeholder engagement skills.
• Familiar and able to produce power point presentations

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank