Job Description

Internship Opportunity: Admin & Customer Support

Location:

Cheras, Kuala Lumpur

Company:

Lyric Labs Sdn Bhd

Lyric Labs Sdn Bhd could be the ideal place for you to kickstart and shape an incredible career journey. We are a

certified translation agency with over 15 years of industry experience

, and our Translation & Interpreting team is headquartered in Cheras, Kuala Lumpur.

We are currently looking for

Admin & Customer Support Interns

to join our dynamic team. This role offers an excellent opportunity to gain hands-on experience in

customer support, project coordination, and administrative operations

.

Responsibilities

Customer Support and administrative tasks, including answering live chat, preparing contracts, estimates, and coordinating with vendors. Assist in drafting project-related documents such as quotations, cost estimates, and reports (under supervision). Support project coordination by organizing schedules, tracking delivery, and facilitating communication between internal teams and clients. Learn and contribute to contract management: assisting with new contracts, preparing required documentation, and reviewing/renewing existing contracts in advance.

Ideal Candidate Profile

Academic Background

Minimum

SPM or STPM qualification and above

.

Diploma or degree in Business Administration, Management, or Accounting Management

is preferred. Studies in

Translation, Languages, or related fields

will be considered an added advantage.

Professional Skills

Motivated, detail-oriented, and eager to learn. Strong organizational and multitasking abilities. Ability to prioritize, manage deadlines, and maintain accuracy in documentation.

Technical Skills

Proficient in Microsoft Office Suite; knowledge of Google Sheets is a plus. Familiarity with social media tools and customer support platforms (e.g., Freshdesk) is an advantage. Comfortable with Microsoft Teams and open to learning new IT systems quickly.

Language Skills

Fluent in

English and Malay

. Ability to converse in

Chinese

is a strong advantage.

Core Competencies

Logical decision-making and problem-solving ability. Strong writing and analytical skills. Achievement focus and client orientation. Teamwork, adaptability, and willingness to learn.

How to Apply

If you are motivated to build a strong foundation in

Admin & Customer Support

, we'd love to hear from you!

Send your resume to:

mys.support@lyricinnovation.com

Learn more about us: www.lyriclabs.com.my

Job Type: Internship
Contract length: 6 months

Pay: RM500.00 - RM700.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person