Job Description

The

Ecommerce Project Manager

is accountable for driving end-to-end syndication strategy, delivery, team performance, and operational excellence across all retail and marketplace platforms. This role involves close collaboration with global stakeholders, creative teams, automation specialists, and client leads to ensure brand content is consistently delivered across digital shelves worldwide.

Key Responsibilities

Own and manage the global or regional product content syndication program across platforms such as Amazon, Walmart, Target, Carrefour, and others. Develop and oversee the governance framework, SLAs, performance metrics (e.g., live SKU %, TAT, issue resolution), and quality benchmarks. Lead cross-functional coordination among PIM/DAM teams, QA, content creators, eCommerce marketers, and automation developers. Oversee the workflow and data integrity across syndication platforms (e.g., Salsify, Syndigo, Alkemics, 1WorldSync). Proactively drive intake planning, forecasting, resource alignment, and task prioritization. Ensure timely publishing and tracking of syndicated SKUs across all priority retailers. Represent the syndication team in client governance meetings, performance reviews, and QBRs. Monitor defect trends, audit failures, and retailer rejections, and lead RCA and resolution strategies. Partner with automation teams to scale capabilities such as auto-tagging, versioning, live-link monitoring, etc. Mentor project managers and QA leads, and support talent upskilling and performance tracking.

Required Skills

5+ years of experience in digital content operations, syndication management, or ecommerce delivery. Market language fluency is mandatory (Thai-English). Deep understanding of PIM/DAM systems, digital asset readiness, product attributes, and global content deployment standards. Proficiency with syndication tools like Salsify, Syndigo, Alkemics, or similar. Hands-on experience working with retailer portals (Amazon Vendor Central, Walmart, Carrefour, Boots, etc.). Strong skills in workflow optimization, automation strategy, and SLA-based delivery tracking. Familiarity with reporting tools such as Excel dashboards, Power BI, or Tableau is preferred.

Possible Academic Background

Bachelor's or Master's Degree. PMP, Agile, or Lean certification is highly desirable.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM7,000.00 - RM13,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person