Job Description

The Project Manager with strong Stakeholder Management expertise to lead the end-to-end delivery of IT solution projects, ensuring that clients achieve maximum value and adoption of our services. This role requires a balance of project management discipline, technical understanding, and client relationship skills to deliver results and build long-term partnerships. Key Responsibilities: Project Management & Execution Develop and maintain detailed project plans, including scope, timelines, deliverables, and resource allocation. Track project progress, proactively identify and mitigate risks, and ensure on-time, on-budget delivery. Oversee and coordinate cross-functional teams, external vendors, and partners throughout the project lifecycle. Ensure scope control and prevent scope creep. Align product readiness and functionality with project scope. Validate customer expectations on workflows and functionalities against product capabilities. Cross-Functional Collaboration Act as the primary liaison between business, technical, and design teams to ensure seamless communication and execution. Facilitate stakeholder meetings, gather and document requirements, and drive consensus on priorities. Provide clear and timely updates to leadership on project status, challenges, and proposed solutions. Stakeholder Management Serve as the main point of contact for clients during project delivery, ensuring alignment with their goals and business objectives. Support client onboarding, user training, and change management to maximize adoption of solutions. Build trust-based relationships with key stakeholders to ensure satisfaction and identify opportunities for additional value. Gather feedback post-implementation to drive continuous improvement in both product and delivery processes Education Requirements: Bachelor's degree in IT, Computer Science, Business, or a related field. Experience Requirements: 5+ years of experience in Project Management, ideally in SaaS, enterprise software, or system integration projects. Proven track record in customer-facing roles such as Customer Success, Implementation, or Account Management. Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid). Familiarity with cloud-based solutions, APIs, and system integration concepts. Excellent communication, stakeholder management, and problem-solving skills. Proficient in English (oral and written) PMP, PRINCE2, Agile, or Scrum certification is a plus. Familiarity with Gen AI, SaaS, or digital transformation projects is a plus Technical Skills & Competencies: IT project planning and execution Client onboarding and training Stakeholder and vendor management Requirements gathering and documentation Risk management and problem resolution Familiarity with tools such as Jira, Confluence, Trello, Asana, or MS Project Personality: Strong sense of ownership and accountability. Logical thinker with structured planning capabilities. Proactive, detail-oriented, and collaborative team player. Firm yet empathetic in negotiations and decision-making.

Skills Required