Overall responsible for the planning and coordination of project development works from conceptualization, design, construction, to completion within established budget, schedule, and quality standards
Co-ordinate and liaise with vendors, partners, support staff, and/or the relevant government authorities to achieve project deliverables and for the successful accomplishment of the business goals
Manage Services Rollout/Deployment - Using professional project management tools and processes, as well as defined services rollout/deployment processes
Engages and coordinates service provider groups and SMEs to plan, coordinate, and implement.
Complies with project management quality standards for scope, schedule, resource, communication, risk and issue, and quality management
To oversee the implementation of the project quality plan
Handle multiple projects and work within tight schedules
To assist in the settlement of the project final accounts at the end of the contract
Acts as a single point of contact for agency customers for transition and transformation services
Coordinates team resources, resolves conflicts, manages performance, and ensures propositions and plans successfully reflect contract parameters, the company's policy, and capability
Ensure SLA's are achieved and client expectations are met (or exceeded)
To build service relationships with clients and rollouts
Attend client service review meetings; areas covered will include performance reports, customer service improvements, quality, and processes
Informs customers and service desk staff on maintenance windows, coordinates scheduling, and resolves conflicts
Capable of working in an international environment with virtual teams
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