Job Description

BE PART OF LOCUS-T FAMILY!

In the burgeoning era of the 2000, LOCUS-T boldly embraced the nascent field of digital marketing in Malaysia, setting the stage for industry innovation. With over 25 years of unparalleled legacy, we stand as stalwarts and one of the leading digital marketing agencies trusted by over 7,000 SMEs and MNCs across 50 diverse industries.

ROLES & RESPONSIBILITIES

Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups. Responsible to manage projects and campaigns, and perform client servicing roles effectively and efficiently. Taking full ownership of customers issues and follow through to resolution. To supervise and coach other client servicing specialists in managing projects and enhancing service delivery level including client grievances. Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required. Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company's products and services. Responsible to work closely with all relevant departments in understanding and communicating effectively on clients' needs in devising a campaign that meets the client's brief and budget. Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed. Responsible to keep abreast on industry best practices, pain points and take innovative approach in providing ideas and solutions for improvements. Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators. To support the department in any other ad-hoc related duties.

JOB REQUIREMENTS & QUALIFICATIONS

Bachelor's Degree in Business/Marketing/Administration or any other related field/ Diploma with 4 years' experience in Client Servicing. Added Advantage if work experience in similar industry. Experience in Project Management with great attention to detail. Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve. Knowledge of current marketing and advertising trends and best practices. Ability to meet deadlines and an outstanding time management skill. Excellent presentation skills with strong oral and written communication skills. Proficient in programs including PowerPoint, MS Office and Excel. Strong leadership and decision-making skills. Demonstrable business acumen and a deep understanding of business processes. Good command in English and Bahasa Malaysia. Chinese dialect will be an added advantage.

REMUNERATION & BENEFITS

RM4,000 - RM7,000 (Remuneration package commensurate with experience and qualification) Statutory Contribution: EPF + SOCSO + EIS + Staff Benefits

WORKING HOUR:

Monday - Friday; 9.00am-6.00pm

WORKING LOCATION:

Level 2, Menara Access World, Jln 19/3, Seksyen 19, 46300 Petaling Jaya, Selangor

If you are ready to take your career to new heights, email your resume to izyan@talentcircle.com.my. Please be informed that only shortlisted applicants will be notified. We look forward to hearing from you.

Job Type: Full-time

Pay: RM4,000.00 - RM7,000.00 per month

Language:

Bahasa Malaysia (Preferred) English (Preferred) Chinese (Preferred)
Work Location: In person