Job Description

Project Manager

The Project Manager (PM) is responsible for planning, executing, and delivering banking projects within scope, budget, and timeline while ensuring compliance with regulatory, risk, and operational standards. The PM leads cross-functional teams across Business, Operations, Technology, Risk, and external vendors to deliver high-quality outcomes aligned with the bank's strategic objectives.



Key Responsibilities

1. Project Planning & Delivery

Define project scope, objectives, deliverables, and success metrics

Develop detailed project plans including work breakdown structures, schedules, resources, and budgets

Drive end-to-end project execution across business and technology streams

Ensure deliverables are completed according to banking standards, operational controls, and regulatory expectations

Delivery of software in agile and waterfall in accordance with application standards

2. Stakeholder Management

Manage stakeholders across Retail, Corporate, Wealth, Treasury, Operations, Technology, Risk, Compliance, and Finance. Within country and regional

Facilitate project meetings, steering committees, and working groups; ensure decisions and actions are tracked and completed

Communicate status, issues, and risks clearly to senior management and project sponsors

3. Governance & Compliance

Ensure adherence to bank governance frameworks, policies, and approval processes

Coordinate with Internal Audit, Operational Risk, Compliance, and Regulatory teams (e.g., for AML, Basel, KYC, IFRS9, local regulatory requirements)

Maintain proper documentation including risk assessments, approvals, contracts, and design/requirements artefacts

4. Risk, Issue & Change Management

Identify, assess, and manage project risks, issues, and dependencies

Lead change impact assessments across customer journeys, operations, technology, and regulatory compliance

Drive mitigation plans and escalate critical issues with clear recommendations

Manage change requests and ensure controlled scope management

5. Financial & Vendor Management

Develop and manage project budgets, forecasts, and cost trackers

Manage procurement activities, and vendor performance

Track financials including CAPEX/OPEX allocations, resource costs, and variances

6. Delivery Coordination Across Business & Technology

Oversee requirements gathering, solution design, development, testing (SIT/UAT), and migration/cutover readiness

Coordinate activities between business SMEs, developers, architects, testers, and external vendors/system integrators

Ensure operational readiness including SOP updates, training, communication, and post-implementation support

7. Reporting & Communication

Provide accurate project RAG status reporting, dashboards, and updates to PMO, program leadership, and executives

Prepare management packs, steering committee decks, and regulatory updates

Highlight bottlenecks, risks, customer impact, and required decisions

Communicate, report & engage with stakeholders as a key representative of group to ensure clarity of project progress, deviations, risks & issues are addressed accordingly




Skills & Competencies

Strong understanding of banking processes (deposits, loans/credit, payments, cards, treasury, risk) Experience leading cross-functional teams across business and IT Excellent communication, negotiation, and presentation skills Solid analytical and problem-solving ability Strong documentation and planning skills Proficiency with PM tools (JIRA, Confluence, MS Project, Power BI, Clarity) Certifications such as PMP, PRINCE2, Agile/Scrum are an advantage

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Experience Requirements

6 - 12 years of experience in project management within financial services or large enterprise * Proven track record managing medium to large-scale projects with multi-million budgets