Job Description

Mohon
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Kelayakan

• Minimum education is Secondary School or higher
• Fresh graduates are welcome to apply.
• Fluent in Mandarin, English and Bahasa Malaysia.
• Proven experience in hospitality, property, or homestay management preferred.
• High level of initiative, responsibility, and problem-solving skills.
• Passionate about guest service and delivering outstanding experiences.
• Comfortable with front desk and counter operations.
• Flexible to work weekends, holidays, and beyond normal hours when needed.
• Able to lead small teams and coordinate with contractors or vendors.
• Comfortable with basic tech tools (email, Google Forms, WhatsApp Business).

Tanggungjawab
Housekeeping & Property Maintenance

• Conduct regular inspections of villas and public areas to ensure cleanliness, safety, and presentation standards are upheld.
• Coordinate and supervise housekeeping staff or contractors to ensure timely and quality cleaning and room readiness.
• Maintain inventory of cleaning supplies, linens, guest amenities, and workshop materials.
• Liaise with pest control vendors to schedule and monitor regular treatments.
• Communicate with and coordinate external contractors for plumbing, electrical, and general property repairs.
• Monitor laundry services and ensure availability of clean linens.
• Ensure public spaces and outdoor areas are always neat, safe, and welcoming.

Guest Relations, Front Desk & Experience

• Manage front counter responsibilities, including handling guest check-in and check-out efficiently and with professionalism.
• Welcome and brief guests; provide villa orientation and attend to luggage assistance if required.
• Act as the main point of contact for guest needs, feedback, and special requests throughout the stay.
• Handle guest issues with a calm, solution-oriented mindset and escalate when necessary.
• Hold the villa communication phone after office hours on a rotational or duty basis to address urgent guest concerns.

Workshop & Guest Activities

• Plan, coordinate, and host in-villa guest workshops such as Bearbrick painting, bath bomb making, and other creative activities.
• Prepare and maintain workshop kits and activity materials.
• Create engaging and memorable experiences aligned with the brand's lifestyle approach.
• Suggest and develop new experiential offerings with the marketing and guest experience team.

Administrative & Operational Support

• Maintain logs for inventory, vendor contact lists, housekeeping performance, and maintenance reports.
• Ensure SOPs and checklists are followed and updated regularly.
• Liaise with the marketing team to support visual storytelling (e.g., capturing guest moments, workshop activities).
• Assist with reporting and operational feedback to management.

Manfaat

• Competitive salary and performance incentives
• Accommodation can be arranged if required
• Beautiful and peaceful working environment in a nature-inspired setting
• Training and opportunities to grow within the staycation and lifestyle brand

Skills Required