Job Description

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Provide 2nd level support for the healthcare system, managing and resolving escalated issues that cannot be solved at the first level. Troubleshoot complex application or system problems using SQL, system logs, and diagnostic tools. Perform root-cause analysis and ensure that systemic issues are identified and resolved efficiently. Coordinate with 1st level support teams to ensure smooth handover and issue resolution process. Provide training and guidance to the first-line support team and hospital staff on common issues and workarounds. Work closely with central IT support teams and vendors to resolve critical system issues and apply fixes as necessary. Document solutions, escalate unresolved issues, and ensure proper ticket management. Support the ongoing maintenance, updates, and upgrades to the healthcare system. Collaborate with hospital IT teams to ensure that system configurations meet healthcare operational needs.
Requirement

This vacancy is open to Malaysian ONLY Candidate must possess at least a Bachelor's Degree in IT/Computer Science/Information System or equivalent 1 or 2 years of relevant working experience in application support is an added advantage Experience in providing technical support in a healthcare or public sector IT environment is highly preferred. Good troubleshooting skills with the ability to diagnose complex system and application issues. Must be able to work at Ipoh, Perak Able to work collaboratively and independently on assigned duties Male is preferred
Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM2,000.00 per month

Benefits:

Cell phone reimbursement Opportunities for promotion Professional development
Ability to commute/relocate:

Ipoh: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

IT support: 1 year (Preferred) Java: 1 year (Preferred)
Language:

Malay (Required)
Work Location: In person