Job Description

This role provides an opportunity to gain hands-on experience in the installation, configuration, troubleshooting, and maintenance of various voice telecommunication systems and services. It emphasizes both technical competency and customer interaction skills.

The Protege will gain understanding of voice technologies (e.g. traditional PSTN, IP telephony, cloud PBX, unified communications), and the practical skills needed to diagnose and resolve technical issues effectively and efficiently.

Duties and responsibilities

Provide technical support including installation, services, maintenance and conducting site visits, on Voice Telecommunication Solutions provided by REDtone such as Cloud PBX, On-Premise IP PBX, SIP Trunk, media gateway, etc Assist with setup, configuration, provisioning and routine maintenance of voice equipment and platforms. Provide training to customers upon service deployment. Schedule and liaise with customer for all on-site activities, including coordinating with third party personnel whenever necessary (eg, vendors, service providers, cabling contractors, etc.). Liaise with other functional group within the department as well as inter-company for project accomplishment or information gathering. Support ad-hoc projects. Provide support on an urgent basis if needed. Update job status in the system and to relevant parties upon task completion. Logistics of equipment and devices to be documented. Maintain technical documentation of customers. Perform testing, studies and have clear understating of all the voice solutions and services. On standby rotation for outside office hours, weekends and public holidays.

Qualifications and requirements

Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Information Technology (IT) or equivalent. A self-starter and a team player with the ability to multitask. Good Interpersonal and communications skills. Good discipline and work attitude. Passionate learning attitude is highly valued and encouraged. Must possess own transport. Required to work on a standby basis
Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 per month

Work Location: In person