Job Description

Responding to Inquiries

: Handle customer inquiries via phone, email, live chat, or social media in a timely and professional manner. This includes providing information about products or services, addressing complaints, and resolving issues.

Troubleshooting

: Assist customers with troubleshooting technical problems, product usage questions, or other issues they may encounter. This may involve providing step-by-step instructions, troubleshooting guides, or escalating more complex issues to higher-level support staff.

Order Processing

: Help customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure accuracy and efficiency in order management processes.

Customer Feedback

: Collect and document feedback from customers regarding their experiences with products, services, or support interactions. Relay feedback to relevant teams for continuous improvement.

Knowledge Management

: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to help customers find answers to common questions independently.

Quality Assurance

: Participate in monitoring and evaluating customer interactions to ensure adherence to company policies, procedures, and quality standards. Provide feedback for ongoing improvement.

Customer Relationship Management (CRM)

: Use CRM software to log customer interactions, update customer records, and track ongoing issues or requests. Maintain accurate and up-to-date customer data.
Job Type: Full-time

Pay: RM500.00 - RM1,000.00 per month

Benefits:

Health insurance Professional development
Work Location: In person