Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time QA Customer Service in Johor, Earn up to MYR 5,800 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
QA Customer Service
Follow
MYR5,000 - MYR5,800 Per Month
,
Fast Response
Be an early applicant!
Posted an hour ago o Closing 6 Dec 2025
Be an early applicant!
Share
Save
Apply

Requirements

• SPM/Diploma/Bachelor's Degree or above in Business Administration, Operations Management, or any related field.
• Can speak and read in English & Mandarin. Cantonese is a plus.
• Minimum 1-2 years of experience in the BPO / Call Center industry.
• Strong understanding of BPO operations, client management, and performance metrics.
• Willing relocate work in JB Area.

Responsibilities

• Oversee overall program operations, including multiple projects or client accounts within the BPO division.
• Develop strategic plans to ensure the achievement of operational KPIs, client satisfaction, and business growth targets.
• Lead, coach, and mentor a team of project managers, team leaders, and operations supervisors to ensure high performance and engagement.
• Serve as the main point of contact between clients and internal teams - ensuring smooth communication, timely delivery, and resolution of escalations.
• Analyze program performance metrics, identify trends or risks, and implement action plans for continuous improvement.

Benefits

• 5 working days.
• Annual leave & Medical leave.
• EPF & SOSCO.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• Medical Insurance
• Medical and Hospitalisation Leave
• 5 Working Days

Skills
Customer Service Quality Assurance Communication Skills Problem-Solving Mandarin
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required