Qa Customer Service

Johor Bahru, Johor, Malaysia

Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time QA Customer Service in Johor, Earn up to MYR 5,800 - Ricebowl
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QA Customer Service
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MYR5,000 - MYR5,800 Per Month
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Posted an hour ago o Closing 6 Dec 2025
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Requirements

  • SPM/Diploma/Bachelor's Degree or above in Business Administration, Operations Management, or any related field.
  • Can speak and read in English & Mandarin. Cantonese is a plus.
  • Minimum 1-2 years of experience in the BPO / Call Center industry.
  • Strong understanding of BPO operations, client management, and performance metrics.
  • Willing relocate work in JB Area.
Responsibilities
  • Oversee overall program operations, including multiple projects or client accounts within the BPO division.
  • Develop strategic plans to ensure the achievement of operational KPIs, client satisfaction, and business growth targets.
  • Lead, coach, and mentor a team of project managers, team leaders, and operations supervisors to ensure high performance and engagement.
  • Serve as the main point of contact between clients and internal teams - ensuring smooth communication, timely delivery, and resolution of escalations.
  • Analyze program performance metrics, identify trends or risks, and implement action plans for continuous improvement.
Benefits
  • 5 working days.
  • Annual leave & Medical leave.
  • EPF & SOSCO.
Additional Benefits
  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • Medical Insurance
  • Medical and Hospitalisation Leave
  • 5 Working Days
Skills
Customer Service Quality Assurance Communication Skills Problem-Solving Mandarin
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Job Detail

  • Job Id
    JD1252004
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    RM 5,800 per month
  • Employment Status
    Permanent
  • Job Location
    Johor Bahru, Johor, Malaysia
  • Education
    Not mentioned