Job Description

Overview

We are seeking a highly skilled and analytical

Lead QA

to oversee annotation quality across one of our key data domains --

Audio, Video, or LLM

. The Lead QA plays a crucial role in ensuring that all outputs from QA and annotators meet the highest standards of

accuracy, consistency, and compliance

with client rubrics. This position also serves as the key quality gatekeeper, collaborating closely with

Trainers, Project Managers (PMs), and QA teams

to drive continuous improvement in annotation performance.

Key Responsibilities

Lead and manage

a team of QAs within the assigned project domain (Audio / Video / LLM), ensuring quality objectives and SLAs are consistently met.

Develop and standardize

QA rubrics, error typologies, and review guidelines based on project-specific annotation requirements.

Conduct calibration sessions

regularly with QAs, Trainers, and PMs to maintain consistent quality interpretations across teams.

Analyze QA reports

and annotation error trends to identify systemic issues and recommend corrective actions.

Collaborate with Trainers

to translate recurring quality gaps into targeted training or retraining plans.

Perform quality audits

on both QA and annotator performance to ensure review accuracy and reliability.

Monitor and report

key quality metrics (Accuracy, Consistency, Disagreement Rate, Rejection Rate, etc.) to stakeholders.

Design and optimize

QA sampling strategies to ensure efficient yet effective quality coverage.

Support new project launches

by developing quality validation processes, test datasets, and pilot evaluation rubrics.

Drive continuous improvement

initiatives through process standardization, tool optimization, and cross-domain knowledge sharing.

Ensure data integrity and confidentiality

in line with client and internal security requirements.

Act as the domain quality expert

and key escalation point for quality-related client or internal concerns.

Qualifications

Required:

Bachelor's degree in

Linguistics, Data Science, Computer Science, Engineering

, or a related field.

3-5 years of experience

in data labeling, quality assurance, or content review (preferably in AI data operations). Proven track record in

managing QA teams

and driving performance improvements. Strong analytical and problem-solving skills; able to interpret large sets of QA and error data. Excellent communication and collaboration skills; able to align QA, training, and delivery stakeholders. Familiarity with annotation tools, QA platforms, and performance tracking dashboards (e.g., Airtable, Smartsheet, Jira, Labelbox, etc.).

Preferred:

Prior experience in

Audio, Video, or LLM annotation

quality management. Knowledge of

process improvement methodologies

(Six Sigma, Kaizen, or equivalent). Experience designing QA rubrics and calibration frameworks. Background in

AI data services, MLOps

, or

data quality governance

.

Core Competencies

Quality Leadership:

Demonstrates authority in quality governance and guides QA teams toward continuous improvement.

Analytical Rigor:

Applies data-driven insights to identify root causes and develop effective solutions.

Collaboration & Communication:

Works closely with Trainers and PMs to ensure alignment across functions.

Detail Orientation:

Maintains exceptional focus on data precision and rubric compliance.

Process Discipline:

Establishes and enforces standardized QA processes across the project lifecycle.

Adaptability:

Handles evolving annotation guidelines and multi-domain data challenges effectively.

Purpose of the Role

The

Lead QA

ensures that all annotation outputs meet defined quality benchmarks and client expectations. By managing QA teams and collaborating across training and project delivery, this role safeguards data accuracy and consistency--fundamental to the reliability and scalability of AI model training.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM7,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person