Qa Tl (hospitality Industry)

Kuala Lumpur, Malaysia

Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time QA TL (Hospitality Industry) in WP Kuala Lumpur, Earn up to MYR 8,300 - Ricebowl
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QA TL (Hospitality Industry)
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MYR6,000 - MYR8,300 Per Month
KL City,
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Posted a day ago o Closing 6 Nov 2025
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Requirements

  • Need to experience in QA Team Leader.
  • Bachelor's degree or equivalent experience.
  • 2-3 years' experience in Quality Assurance in a BPO or contact center environment.
  • Prior experience in hospitality, travel, or related industry is highly preferred.
  • Proven leadership experience managing a QA team.
  • Strong analytical and problem-solving skills, with ability to interpret data and trends.
  • Excellent communication and presentation skills (verbal & written).
  • Proficiency in QA tools, MS Office (Excel, PowerPoint), and reporting systems.
  • Willing work in Rotational Shift.
Responsibilities
  • Lead and manage a team of Quality Analysts to ensure consistent quality standards in customer interactions across the hospitality account.
  • Monitor, evaluate, and audit calls, chats, and emails to ensure compliance with client and company policies.
  • Provide coaching, feedback, and performance improvement plans for QAs and agents.
  • Prepare and deliver quality reports, highlighting trends, root causes, and recommended actions.
  • Partner with Operations, Training, and Client Services to address gaps in service delivery.
  • Drive quality improvement initiatives that enhance customer satisfaction, accuracy, and efficiency.
  • Ensure compliance with SLA, KPIs, and industry regulations.
  • Foster a culture of continuous improvement within the QA team.
Benefits
  • Provided training.
  • EPF & SOSCO.
  • 5 Working days.
  • Near to LRT/Mrt station.
  • Annual leave/Medical leave.
Additional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
Skills
Quality Assurance Test Planning Team Leadership Hospitality Experience
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Job Detail

  • Job Id
    JD1197057
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    RM 8,300 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned