Job Description

Falcon Coffees is a fast-growing green coffee company with an Asian regional office in Kuala Lumpur, Malaysia and Seoul, South Korea. Falcon was established in 2008 in the UK and now has offices in 8 countries across 4 continents. We are a purpose-driven company, supplying ethically sourced coffees to many of the world's premium coffee brands.

We're a small team, which means we need people willing to get their hands dirty and support the team across the business. There is a fantastic opportunity to advance into a more sales-focused role as your skills and knowledge grow.

Duties and Responsibilities

QC Lab

Responsible for the smooth operation of the Quality Control lab:

Receive and log inbound samples Undertake physical analysis Roasting samples Prepare sensory sessions for sales team (cupping) Fulfil client sample requests Provide feedback to shippers and suppliers

Sales Support

We are a service-based business, everybody in our team contributes to sales:

Support the sales team with follow-up contact after samples are sent Provide clear and detailed sensory analysis of our specialty coffees Quick turnaround of sample requests of roasted and green coffee Falcon Micro packing and fulfilment

Candidate Requirements

Fluent in English is a must, with good communication skills Efficient, with excellent organisational skills At least 3 years working in specialty coffee Some knowledge of coffee roasting is useful Q-Grader or CVA Cupper preferred, but not compulsory Must be detail-oriented Hard-working Passionate about customer service and quality standards Some experience with food handling and quality management is an advantage

Benefits

Fun work environment Work for an international organisation Discretionary performance bonus
Job Type: Full-time

Pay: From RM3,500.00 per month

Work Location: In person