Quality Analyst Malay
George Town, M07, MY, Malaysia
Job Description
Overview:
We are looking for a
Quality Analyst
to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Qualifications:
Bachelor's degree
orequivalent diploma
in any discipline. Candidate must be able to work onrotational shift
(3 shift / 5 working days).Minimum 1 years' experience
as QA in call center. Proficiency inMalay and English
(spoken and written). Able tostart work immediately
is preferred.Responsibilities:
Conduct root cause and other data analysis. Conduct QA evaluations per client requirements and provides QA progress reports to team lead. Act as escalation point of contact for process questions, issues and resolution. Act as Subject Matter Expert (SME) for QA evaluations. * Participate as project team member in problem prevention and continuous improvement projects.
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Job Detail
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Job IdJD1255855
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, M07, MY, Malaysia
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EducationNot mentioned