Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Quality Analyst (Mandarin Speaker) in Pulau Pinang, Earn up to MYR 5,800 - Ricebowl
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Quality Analyst (Mandarin Speaker)
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Up to MYR5,800 Per Month
George Town,
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Posted 18 hours ago o Closing 8 Oct 2025
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Requirements

• Minimum 1 year of relevant experience preferably in the BPO
• Have the experience in customer service more preferred.
• Strong understanding of accommodation operations (reservations, cancellations, refunds, booking platforms).
• Excellent analytical, listening, and communication skills.
• Proficient in Mandarin and English.

Responsibilities

• Monitor and evaluate customer service calls, chats, and emails related to accommodation bookings, cancellations, payments, and complaints.
• Ensure agents follow company policies, scripts, and quality standards when assisting customers.
• Identify process gaps, service issues, and training needs through call monitoring and audits.
• Provide feedback, coaching, and recommendations to agents and team leaders to improve service quality.
• Analyze and report quality performance trends to management for continuous improvement.
• Collaborate with operations, training, and client teams to improve customer satisfaction.
• Participate in calibration sessions to align QA standards across teams.
• Support compliance with SLA, KPIs, and client expectations in the accommodation industry.

Benefits

• Provided training.
• Willing to relocate work in George Town, Pulau Penang.
• Provided allowance.
• Annual leave/Medical leave.
• 5 working days/week.

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Quality Assurance Mandarin Language Proficiency Analytical Skills Communication Skills
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