Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services\xe2\x80\x94all powered by the world\xe2\x80\x99s largest network of Advanced Technology and Intelligent Operations centres. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

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Responsibilities:

Monitor and evaluate Sales Representative\xe2\x80\x99s customer interactions to highlight areas of strength and improvement.

Calibrate with internal and external support team for continued agent learning and growth

Audit call logs to track agent activities

Identify gaps, issues, and areas of improvement for Training team to enhance and evolve sales training

Qualifications and Experience:

1 year of experience in a call auditing or call monitoring role for inside sales agents

Bachelor\xe2\x80\x99s Degree

Prior experience using a Revenue Intelligence tool for call monitoring/ auditing such as Gong, Clari, Salesforce Revenue Intelligence, Chorus.ai, revenue.io, People.ai, Insight Squared or other

Excellent written and verbal communication skills

Experience with corporate policies and/or community standards

Knowledge of the latest trends associated with digital media, online marketing and advertising

Critical thinking and problem-solving skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture