Job Description

Telecontinent Hiring! Full Time Quality Assurance Executive (Cantonese Speaker) in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
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Quality Assurance Executive (Cantonese Speaker)
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MYR3,000 - MYR5,000 Per Month
KL City,
Fresh Graduates
Fewer than 20 applicants. You still have a chance!
Posted 41 minutes ago o Closing 5 Nov 2025
Fewer than 20 applicants. You still have a chance!
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Requirements

• Fresh graduate are encouraged to apply
• Strong understanding of call center operations, customer service best practices, and multichannel support dynamics.
• Experienced in quality assurance within a call center or customer service environment, with a focus on both voice and non-voice channels are added advantage.
• University education or diploma, preferably in a related discipline
• Excellent written and verbal communication skills in English & Mandarin and Cantonese (skill in written Mandarin and Cantonese would add advantage) due to the nature of the market served.
• Strong analytical, decision making and problem-solving skills, with attention to detail.
• Adaptability, initiative & stress tolerance
• Ability to provide constructive feedback and guidance to team members.
• Proficiency in MS Office (PowerPoint and Excel) and call center software/tools.

Responsibilities

• Monitor and evaluate voice and non-voice customer interactions to ensure quality standards.
• Provide constructive feedback to agents and support performance improvement.
• Collaborate with training teams to develop coaching materials and conduct skill-enhancement sessions.
• Analyze customer feedback and interaction data to improve service quality.
• Identify process gaps and recommend improvements for operational efficiency.
• Ensure compliance with internal policies, legal requirements, and industry standards.
• Prepare quality reports highlighting trends and areas for improvement.
• Work closely with Operations and other departments to drive customer service excellence.

Benefits

• Basic: RM3,000 - RM5,000 (Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process)
• Attendance allowance: RM100* (Subject to project assigned/any if applicable)
• KPI allowance: up to RM500* (Subject to project assigned/any if applicable)
• Annual salary increment & performance bonus
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
• External training will be provided and potential career progression opportunities
• 9:00am - 6:00pm / 10:00am - 7:00pm
• Monday - Friday
• Working hours are subject to change based on business and operational requirements.
• Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• Annual Bonus
• 5 Working Days
• Performance Bonus

Skills
Quality Assurance Cantonese Language Proficiency Communication Skills Problem Solving Attention to Detail Customer Service
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Skills Required