Job Description

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Job Responsibilities:

Responsible for ensuring service/facility meets the established standards of quality including reliability, usability and performance required for the organization

• Develop a quality assurance programme, policy and procedures or standards
• Interpret and implement quality assurance standards and procedures.
• Evaluate adequacy of quality assurance standards
• Study and understands the requirements, specifications and technical documents.
• Perform general inspection to customer touch points in the building/branches including its available services and accommodation
• Work with facilities teams to ensure all services are working properly
• Test mechanical tools, motors and machines, and operation & maintenance of automation process with mechanical relevant concerns in the buildings.
• Devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Track quality assurance metrics such as defect densities and open defect counts.
• Investigate customer complaints and non-conformance issues.
• Collect and compile statistical quality data.
• Analyze data to identify areas for improvement in the quality system.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities.
• Coordinate and support on-site audits conducted by external providers.
• Evaluate audit findings and implement appropriate corrective actions.

Job Requirements:

• Degree in the relevant discipline (Engineering in Mechanical and Electrical or Civil and Structure, Facilities / property management)
• 2-3 years experience in interior M&E services. Basic knowledge in auto-cad will be an advantage.
• Strong technical skill in Mechanical, Electrical
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong supervisory and leadership skills.

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**Only shortlisted candidates will be notified

CIMB