Job Description

New Hiring!! Position: Quality Assurance Analyst - Mandarin Open to Local Malaysians. Bilingual proficiency required: Ability to read and understand Mandarin with basic English. Shift Role: 24/7, 9 hours per shift. Minimum of 1 year of experience as a Quality Analyst. Location: Bayan Lepas, Penang Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. Package, deliver, and at times present key findings and briefings. Conduct evaluations to identify areas of improvement. Monitor, analyze & audit trainees\' performance and call out any unusual trends. Identify training needs by working with operations team and QA. Requirements: Minimum 1 year of Quality Analyst experience. Fast learner who requires minimal supervision. Language proficiency in MANDARIN and English is mandatory. Experience in preparing and presenting written project status reports and executive briefings. Phenomenal communication, presentation, and public speaking skills. Organizational and time management abilities. Critical thinking, analytical and decision-making abilities. People management. Kindly share resume to [HIDDEN TEXT]

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