Job Description

Job Responsibilities:

Report daily quality performance and issues to the Head of Department / Head of Plant. Handle and follow up on customer complaints, including investigation of Original Failure Parts (OFP). Prepare and submit customer complaint reports within required timelines. Coordinate sorting, rework, and improvement activities related to customer complaints. Liaise with internal departments to resolve quality issues and prevent recurrence. Issue and follow up Internal Corrective Action Requests (ICAR) within stipulated timeframe. Update quality documents such as Control Plan, PFMEA, Process Flow, Quality Alert, and checksheets when required. Conduct internal product audits and verify effectiveness of corrective actions. Monitor and analyze customer complaint trends (daily, weekly, monthly). Prepare reports for weekly meetings and Management Review Meetings. Assist in internal, customer, and certification audits (e.g. SIRIM). Handle Temporary Adoption Application (TAA) with customers, including documentation and sample preparation.

Criteria:

Diploma or Degree in

Quality, Engineering, Manufacturing, or related field

. Experience in

Quality Control / Quality Assurance

is an advantage (fresh graduates are encouraged to apply). Knowledge of

QC tools

(8D, PFMEA, Control Plan, Root Cause Analysis, ICAR). Familiar with

ISO / IATF / SIRIM

quality systems is preferred. Good communication skills with customers and internal teams. Able to prepare reports and documentation clearly and accurately. Computer literate (MS Excel, Word, PowerPoint). Able to work independently and under pressure.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,400.00 - RM3,000.00 per month

Work Location: In person