Monitor and ensure process and product quality meet customer expectations and industry standards.
Apply quality tools such as 8D, 5-Why, Fishbone, and SPC to analyze and resolve quality-related issues.
Manage customer complaints, perform root cause analysis (RCA), and implement corrective and preventive actions (CAPA).
Conduct inspections and testing using measuring instruments such as CMM and optical inspection systems.
Collaborate with production and engineering teams to enhance quality performance and reduce defect rates.
Maintain and update quality documentation in compliance with ISO 9001, ISO 13485, and IATF 16949 standards.
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