Job Description

Job Responsibilities:

Customer Relationship & Communication

Maintain and enhance customer relationships by coordinating with the Marketing Department on customer satisfaction evaluations, quality target agreements, special requirements (CSR), expense records, and third-party after-sales resources. Communicate customer requirements (e.g., inspection reports, validation activities) clearly and effectively to internal teams. Support customer site visits, installation verifications, and technical discussions (including business travel when required). Timely report and escalate after-sales issues, special failures, or newly occurring problems.

Customer Complaint & Problem-Solving

Receive, communicate, and update internal teams regarding customer complaints in product quality reports. Conduct root cause analysis, improvement measures, and follow-ups until closure. Prepare and respond to customer complaint 8D reports. Confirm accountability and summarize responsibility for zero-kilometer issues, major quality problems, and customer returns. Analyze returned products and share results with relevant engineers.

Audits, Validation & Quality Management

Coordinate customer process audits, product audits, and problem list tracking. Arrange validation work in response to customer requirements. Track OEM performance, target achievements, and improvement measures. Manage monthly PPM updates and corrective improvement plans. Track 4M (Man, Machine, Material, Method) changes, type test plans, and reports. Ensure customer system login and maintenance (weekly confirmation required).

Continuous Improvement & Reporting

Submit quality improvement proposals and contribute to the experience database. Collect and summarize after-sales return records, analysis reports (both zero-kilometer and after-sales). Ensure effective participation in the establishment, maintenance, and continuous improvement of the quality management system. Handle internal escalations and other tasks assigned by management.

Job Requirements:

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Quality Management, or related field. At least 3-5 years' relevant experience in quality engineering, customer quality, or inspection roles (experience in the automotive / motor industry is an added advantage) Solid understanding of product design, machining processes, and quality management systems (ISO/IATF 16949 standards is an added advantage) Strong skills in data analysis, problem-solving methodologies (e.g., 8D, 5 Why, Fishbone), and preparation of technical reports Proficient in Mandarin, English, and Bahasa Malaysia (to liaise with Mandarin-speaking clients and international teams) Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively across departments and with external client.

Company Benefits:

Meal allowance / Free lunch Transport allowance 13th-month + performance bonus Medical claim (RM1,400/year) Yearly salary increments Employee activities (Annual Dinner, etc.) Career growth opportunities & overseas training in China
Job Type: Full-time

Pay: RM5,000.00 - RM7,500.00 per month

Benefits:

Free parking Meal allowance Meal provided Opportunities for promotion Professional development
Experience:

Customer Quality Engineer: 2 years (Required)
Language:

Mandarin (Required) English (Required) Bahasa Malaysia (Required)
Work Location: On the road