We are looking for a talented Implementation Consultant to join our team. You will be responsible for
providing expert consultation to customers to implement solutions that meet business needs using
monday.com Work OS. This role involves being a trusted advisor, eliciting and analyzing client
requirements, and managing and delivering complex implementations. You'll act as the technical and
operational bridge between various stakeholders including Sales, Partners, and Customer Success.
As an implementation consultant, you'll analyze business processes, recommend optimizations, and
implement tailored solutions, API integrations, and reporting programs. You'll help customers
achieve their goals by leveraging your expertise to push the limits of monday.com's features and
developer tools. Your consultative approach will drive the onboarding process, solve technical
challenges, and establish frameworks for long-term customer success.
Key Responsibilities:
? Consult with customers to thoroughly understand their business processes, challenges, and
goals before architecting tailored solutions using the monday.com Work OS.
? Work closely with Account Managers to support and complement the sales process towards
a successful deal, implementation of project and demos.
? Provide strategic consultation during pre-sales efforts, offering technical expertise, building
proof-of-concepts, and advising on implementation approaches.
? Develop and manage comprehensive implementation plans for onboarding solutions,
complex API integrations, data migrations, custom scripting, and user management
Recommend and design advanced solutions leveraging monday.com's APIs, apps framework,
integration platforms (e.g., Zapier, Workato, Integromat) and other low-code/no-code tools to extend
monday.com capabilities
? Act as a project manager for small to medium-sized projects, ensuring timelines, customer
goals, and deliverables are met.
? Advocate for customers, providing feedback to product teams to enhance functionality.
? Conduct end-user training, workshops, and webinars to empower customers and improve
adoption of the platorm.
? Provide specialized consultation to enterprise customers to define and implement solutions
that address their unique business needs and challenges.
? Establish trusted advisory relationships with clients throughout the consultative
implementation process.
Job Requirements
? 3+ years of experience in B2B SaaS as a technical customer success /
implementation manager / professional services consultant / technical project manager,
preferably with experience in complex product implementation.
? Expertise in conducting effective discovery, proposing solution architectures, and
delivering technical solutions for enterprise customers, ideally within the onboarding and
implementation of software platforms.
? Strong knowledge of APIs (RESTful, GraphQL) and experience with integration
platforms like Unito, Zapier, Integromat, or Workato.
? Ability to code in Java/ Python, familiarity with React would be advantageous
? Strong project management skills with a track record of delivering projects on time
and managing multiple stakeholders. Excellent ability to explain complex technical concepts to non-technical
stakeholders.
? Experience with SSO/SAML/AD identity authentication protocols.
? Superb verbal and written communication skills, with strong customer-facing
abilities.
? Empathy, a positive attitude, and high energy are essential traits for success in this
role
If you are interested to apply, kindly
submit your updated resume in DOC/PDF format
and allow our Consultant to match you with our Clients.
To facilitate the process, please ensure the following details are included in your resume:
Current Address / Location
Current Salary
Reason for Leaving
Expected Salary
Notice Period
WhatsApp: +6010-2832174
Email: supreme.rubywong@gmail.com
Kindly note that only shortlisted candidates will be notified.
Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number: JTKSM 1252
Job Type: Full-time
Pay: RM5,500.00 - RM7,000.00 per month
Application Question(s):
Do you have experience in B2B SaaS?
Are you able to code in Java/ Python/React?
Do you have experience with SSO/SAML/AD identity authentication protocols?
Do you have knowledge of APIs (RESTful, GraphQL)?
xperience with integration
Do you experience with platforms like Unito, Zapier, Integromat, or Workato?
Education:
Bachelor's (Preferred)
Experience:
Mandarin: 1 year (Preferred)
Work Location: In person
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