Job Description

1.

Customer Appointment Management

:

Organize and schedule customer appointments.

Maintain an updated appointment calendar to optimize staff scheduling and customer flow.

Maintain client records, including contact details and service history, in the salon's management system.

Track appointment bookings, send personalised reminder prior to the appointment and cancellations to ensure smooth scheduling.

2.

Customer Service

:

Greet clients with a warm and welcoming attitude.

Answer phone calls and respond to customer inquiries about services, prices, and availability.

Handle customer complaints or concerns with professionalism, escalating issues to the Salon Manager when needed.

Inform customers about the festival closure.

3.

Cleaning and Tidying

:

Ensure the reception area, waiting area, and salon entrance are clean, organized, and welcoming.

Assist in general salon cleanliness and hygiene standards.

4.

Receive and Distribute Letters/Packages

:

Handle incoming mail, deliveries, and packages.

Receive and check in products, packages, and salon supplies, ensuring accuracy.

Distribute received items to the appropriate team members or store them in designated areas.

Ensure inventory is organized and assist in tracking stock levels, perform weekly stock take.

5.

Ad-Hoc Duties

:

Assist with inventory management, such as restocking retail products.

Help with the preparation of customer invoices and billing.

Assist salon staff with administrative tasks when necessary.

Update monthly Duty Roster.

Perform any additional duties as assigned by the Salon Manager

Location: Pearl Point Shopping Mall

Job Requirements

1) Candidate must possess at least SPM Holder.

2) Required language(s): Bahasa Malaysia, English, Mandarin

3) Good literacy in using Microsoft word, Excel application

4) Good communication & interpersonal skills

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Work Location: In person