Greet guests.
Provide detailed information on spa services, treatments, promotions, and operating hours.
Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
Promote and up sell spa treatments, products, and packages to maximize revenue.
Night Shift Duties
Handle walk-in guests and bookings.
Ensure all daily transactions, reports, and records are accurately completed before closing.
Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.
Requirements
Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
Previous experience in a hotel, spa, or wellness center front desk is an advantage.
Excellent communication and customer service skills.
Able to work independently with minimal supervision during night hours.
Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
Willing to work night shifts, weekends, and public holidays.
Work Schedule
Night shift: 5:00 PM - 3:00 AM (subject to operational needs)
2 days off a week
Job Type: Full-time
Pay: RM2,200.00 - RM2,300.00 per month
Benefits:
Free parking
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Professional development
Work Location: In person
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