Job Description

Job brief We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the \xe2\x80\x9cface\xe2\x80\x9d of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.) Requirements Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation High School diploma; additional qualifications will be a plus
The Heeren Palm Suites is a beautiful boutique hotel housed in 2 adjoining tastefully restored Peranakan townhouses within the UNESCO World Heritage Site of Melaka. Retaining the gracious old world charm of a 19th century cultural and architectural treasure while offering contemporary luxury to ensure a comfortable stay, the Heeren Palm Suites will appeal to all visitors wishing to be swept up in the cultural splendour of an elegant by-gone era, while indulging in some of the finer luxuries of contemporary living. The Heeren Palm Suites is strategically located in the heart of Melaka on Jalan Tun Tan Cheng Lock (previously known as Heeren Street), thus enabling visitors to conveniently explore historical and cultural Melaka just minutes from its doorstep.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent