Job Description

Greet and welcome customers to the service center in a friendly and professional manner. Answer incoming calls and respond to messaging inquiries, directing them to the appropriate technician. Handle customer complaints or concerns in a calm and patient manner, escalating issues to HQ when necessary. Provide customers with basic and accurate information about services, repair timelines, and pricing. Track the status of repairs and update customers on the progress of their service requests. Process customer payments and provide receipts for services rendered. Coordinate with repair technicians to maintain an efficient workflow and manage the queue of devices. Help manage the inventory of replacement parts, tools, and office supplies, placing orders as needed. Maintain a tidy and organized reception and waiting area. Assist with other administrative tasks, such as filing, photocopying, and data entry. Assist the technician with basic inspection tasks. Other ad-hoc tasks as required.

Requirements

1. Candidate must possess at least Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.

2. Experienced with administrative and clerical procedures.

3. Good time management skills, good team player and fast learner.

4. Posses positive interpersonal communication skills and keen to learn.

5. Present a good manner in workplace.

6. Able to speak, read and listen Bahasa Melayu and English, Mandarin is an advantage.

Job Type: Full-time

Pay: RM1,700.00 - RM2,700.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave
Experience:

Service Centre Receptionist: 1 year (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person