Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Scope of Work - Receptionist
The Receptionist serves as the front-line representative of the organization, ensuring a professional, welcoming, and efficient environment for all visitors, staff, and stakeholders. The scope of services includes, but is not limited to, the following responsibilities:
1. Reception & Front Desk Management

• Warmly greet and assist all visitors, vendors, and clients, ensuring a professional first impression.
• Guide visitors to the appropriate person or location while adhering to visitor management protocols.
• Maintain a clean, organized, and welcoming reception area throughout the day.
• Maintain accurate and up-to-date visitor logs in accordance with site access and security policies.
• Issue visitor badges and ensure all guests are signed in and escorted when necessary.
• Serve as the main point of contact for general inquiries at the front desk, in person and via phone or email.
• Coordinating meeting room reservations upon request, swapping and cancellation of meeting rooms booked to be done accordingly upon request
• Assist or support Facilities Coordinator on day to day task.

2. Call Handling

• Answer incoming phone calls promptly and professionally.
• Direct calls to appropriate personnel or departments.
• Take accurate messages and relay them in a timely manner when required.

3. Guest & Meeting Management

• Assist with scheduling and coordinating meeting room bookings.
• Support meeting setup, including refreshments, amenities, and basic AV checks.
• Manage visitor badges and access passes as per security protocol.

4. Mail, Shipping & Courier Services

• Receive, sort, and distribute incoming mail and deliveries to the right departments or individuals.
• Arrange outgoing mail and schedule courier pickups for both local and international shipments.
• Handle equipment transfers between sites or subsidiaries through international couriers.
• Prepare shipping documents and support customs clearance processes when required.
• Track shipments to ensure timely delivery and follow up on any delays or issues.
• Keep records of all incoming and outgoing shipments.
• Coordinate with courier providers and act as the main contact for any shipping-related matters.

5. Office Amenities Support

• Assist staff on their enquiries on the space, building and amenities around..

6. Access Management: Badges, Lockers & GFSC

• Coordinate with the GSAM team to manage employee badge issuance and deactivation.
• Assign and track temporary badges for new hires, contractors, and other sub-staff as needed.
• Oversee locker assignments for both shared and dedicated use, maintaining up-to-date records.
• Assist staff in locker allocation requests and coordinate changes when required.
• Raise and monitor tickets in the Global Facilities Services Center (GFSC) system.
• Follow up on GFSC tickets to ensure timely resolution and escalate issues when necessary.

Requirements:

• Certificate or Diploma in Business Administration or related field
• Minimum 1 year of relevant experience
• Fresh Graduates may be considered as well
• Must have excellent communication in English (speaking and writing)

Location:
On-site -Penang, Malaysia
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For additional details please see our career site pages for each country.