Job Description

Job Responsibility Proactively contact clients with overdue payments to negotiate and facilitate the recovery of outstanding debts. Develop and implement effective strategies for debt collection, balancing assertiveness with empathy to maintain positive customer relationships. Maintain accurate and up-to-date records of all communication and activities related to debt recovery efforts. Prepare and submit reports on debt recovery progress, including the status of accounts and actions taken. Communicate professionally and assertively with clients through various channels, including phone calls, emails, and letters, to negotiate payment plans and resolve outstanding issues. Ensure all debt recovery activities comply with company policies and applicable laws. Evaluate clients\' financial situations to determine the most suitable payment arrangements and timelines for debt resolution. Generate and analyze reports to assess the effectiveness of debt recovery strategies. Job Requirements Minimum SPM Strong negotiation and communication skills. Excellent organizational and time-management abilities. Basic computer skill Proficient in using debt recovery software Ability to work independently and as part of a collaborative team. Job Benifits Commission rate up to 3% (earnings can reach up to RM10K or more per month) Daily, weekly, and monthly incentive rewards EPF, SOCSO, EIS & Annual Bonus Salary increments Annual Leave, Medical Leave & Medical Claims & Medical Card Promotion opportunities No \'stayback\' or work on public holidays Equipped with pantry, prayer room, electronic stove, refrigerator, and various other facilities.

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