Job Description

Purpose
To support the recruitment and future ready strategy by ensuring effective execution of manpower planning, recruitment processes, event coordination, and compliance. The role focuses on providing operational and administrative support for recruitment activities, enabling agency growth and ensuring alignment with business objectives.
Key Accountabilities

• Support the execution of recruitment strategies and initiatives to attract, select, and onboard new agency force members across all regions.
• Assist in manpower planning by maintaining accurate records of recruitment progress, candidate pipelines, and performance tracking.
• Coordinate with Agency Leaders, Sales Managers, and Regional teams to ensure smooth delivery of recruitment programs and campaigns.
• Manage logistics, documentation, and reporting for recruitment events such as Business Opportunity Presentations (BOP), Recruit Schools, and other initiatives.
• Track and monitor outcomes after each recruitment event (e.g., BOPs, Recruit Schools, University tie-ups) by preparing post-event reports, analyzing results against objectives, and highlighting follow-up actions for continuous improvement.
• Prepare event proposal paperwork including budgets, approvals, vendor forms, and compliance documents to ensure smooth execution of recruitment initiatives.
• Coordinate ordering of merchandise and recruitment materials (e.g., T-shirts, badges, banners, tokens, certificates) in line with event requirements and corporate branding guidelines.
• Ensure compliance with internal governance, regulatory requirements, and company policies in all recruitment activities.
• Prepare and deliver Recruitment Management Information (MI) reports to provide clarity on performance metrics such as manpower growth, productivity, and pipeline health.
• Support the implementation of "Future Ready" initiatives, including training coordination, digital adoption, and continuous improvement projects related to recruitment.
• Provide administrative and operational assistance for recruitment-related work streams and projects to ensure timely completion.

Performance Management Accountabilities

• Demonstrate commitment to corporate values in all recruitment activities.
• Take accountability for assigned recruitment deliverables and timelines.
• Continuously seek to improve personal effectiveness in recruitment support and reporting.
• Collaborate and provide assistance to colleagues and agency partners.
• Take proactive steps to build knowledge and skills relevant to recruitment and manpower development.

Functional Skills

• Knowledge of Recruitment Channels and Methods for Agency Force
• Candidate Sourcing & Screening Support
• Event and Campaign Coordination for Recruitment (e.g., BOPs, Recruit Schools)
• Post-Event Tracking & Monitoring for recruitment outcomes
• Event Proposal Preparation (budgets, vendor forms, compliance)
• Merchandise Ordering & Vendor Coordination
• Recruitment Systems & Database Management
• Reporting & Presentation Skill

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.
So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We're proud to have earned Great Place To Work Certification(TM). Our company culture is our top priority! #GPTWcertified
Let's continue to grow together!
Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur

Skills Required