Job Description

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About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview
As a Referral Manager, you will be responsible for developing and implementing a comprehensive referral program to drive customer acquisition and business growth. This role involves collaborating with internal teams, managing relationships with existing clients, and creating strategies to incentivize and maximize referrals.

Responsibilities

• Design, implement, and optimize a referral program to attract new customers and expand the customer base.
• Build and maintain strong relationships with existing customers, employees, and external partners.
• Communicate the benefits of the referral program and ensure a positive experience for participants.
• Work closely with the marketing team to integrate referral initiatives into overall marketing campaigns.
• Develop marketing collateral and communication materials to promote the referral program.
• Create attractive and effective incentives to motivate individuals to participate in the referral program.
• Utilize data and analytics to track the performance of the referral program.
• Provide regular reports on key metrics, such as conversion rates, customer acquisition costs, and overall program effectiveness.
• Train internal teams, customer service representatives, and other stakeholders on the referral program.
• Regularly assess the effectiveness of the referral program and identify areas for improvement.

• Bachelor\'s degree in Marketing, Business, or a related field.
• Proven experience in referral program management or a similar role.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Excellent communication and interpersonal skills.
• Creative thinking and the ability to design compelling incentives.
• Knowledge of marketing principles and customer acquisition strategies.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Bjak