Job Description

Job TitleRegional Account ManagerEducationBachelor\'s DegreeLocationPetaling Jaya - Selangor, 10 MY (Primary)Career LevelManagerCategoryOperationsJob TypePermanentAbout PSA BDP:PSA BDP, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is headquartered in Philadelphia, USA. It serves a wide range of multinational customers across diverse industry verticals, providing services that include lead logistics (LLP) and fourth-party logistics (4PL) solutions; ocean, air, rail and road transportation; barge services; complementary port services; origin management, export freight forwarding; import customs clearance and regulatory compliance; trade compliance, analytics and optimization solutions; contract logistics; project logistics; warehousing, and supply chain visibility and predictive ETA tracking through proprietary Smart technology and applications. PSA BDP is a unit of PSA International, a leading global port operator and trusted supply chain partner to cargo stakeholders.Responsibilities:

• Key Account Manager for selected global customer
• Will be liaise with Asia countries on operation policies and implementation.
• The candidate is required to work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
• Provide support and assistance to country operations for key account implementation including:

• Initial operational system selection/setup
• Development and mapping of process flows and documentation
• Data entry requirements communications and training for internal users
• Training of BDP Technology products for client
• Explore new business opportunities of existing key accounts
• Organize and support product training
• Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
• Regularly monitor business performance and service activities to ensure compliance to KPI
• Handle customer complaints using RCFA and cause and effect methodologies
• Monthly/Quarterly/Annual client reporting and metrics
• Continuous process improvements for productivity and efficiency gains
• Regional contract management
• Communicate regional business and operational requirements for system integration projects with IT process business team

Exemption TypeExempt (Salaried)Job Requirements

• Sound knowledge in the different sectors of the global forwarding industry(airfreight/ocean freight/warehouse) and business models.
• Minimum 2 years\' of relevant key account management or 5 years customer management experience / operation experience.
• Ability to identify customer needs through business requirement gathering
• Build long-term & bonding relationship with key customers.
• Competent in data analysis.
• Strong communication and presentation skills.
• Degree/ Diploma in Business, Supply Chain or Logistics.
• Competent in Microsoft Office

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