Job Description

As a Regional Customer Experience Manager, your key primary role would be to lead all commercial aspects of integration between Singapore to Malaysia as PPG Industrial transfers the business between these 2 countries. You will also be the pillar for both the customer service and internal sales team. Whilst managing a team of 6, you will be reporting to the General Manager SEA South and indirect line reporting to Consumer Segment Director, ROA. This role is based in Petaling Jaya, Malaysia. Key Responsibilities Manage the customer service team to ensure all work are properly handled in a timely manner. Manage the overall commercial and business integration and being a key member of the working committee Coordinate with department heads to ensure KPIs are met. Provide resolutions on matters that are escalated to ensure that it is resolved Review on process and identify potential work stoppage Maintain and build good working relationship with customers Follow up on sales enquires and provide sales quotation Handle complaints and work with the relevant departments to resolve or provide solution on the complaints Liaise with call ins on new business opportunities. Develop profitable business with new and existing customers Export Control Compliance management - identify potential export control compliance (ECC) violations Job Requirements Minimum 10 years of experience in related field - Coatings Industry in particular Industrial Coatings Must possess at least a Diploma or Bachelor\'s Degree Team management experience is an advantage Must have past customer service experience Fresh graduates are encouraged to apply, provided they have good potential and profile. About Us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every Single Day At PPG We partner with customers to create mutual value. We are \'One PPG\' to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [HIDDEN TEXT]. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.

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