Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team:
Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda's business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
The Opportunity:
Agoda has continued to provide best in class access to hotel and non-hotel accommodation and are now continuing to grow our access to airline travel. Flight support operations are positively expanding, this role will be integral to the growth and maturity of our contact center operations and CEG capability.
This role requires a high level of personal and professional skills associated with running 24/7 operations in a fast-paced customer service environment. The ideal candidate will bring a vision, a sense of curiosity, a passion for travel, strong interpersonal skills, keen analytical skills, a tech-centric mindset and a willingness to lead by example. The ability to "tell a story," analyze and visualize data, drive efficiency is a job requirement.
This position is open to both local and foreign candidates and we will provide a relocation package for the right candidate. The initial onboarding will be in Bangkok, with the role ultimately taking a leadership position in Kuala Lumpur.
In this Role, you'll get to:
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