Regional Customer Support Hub Manager (asia)

Petaling Jaya, M10, MY, Malaysia

Job Description

W ABB pomagamy przemys?owi wyprzedza? konkurencj? - dzia?a? sprawniej i ekologicznie. U nas post?p to standard - dla Ciebie, Twojego zespo?u i ca?ego ?wiata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osi?gn??. Nie zawsze b?dzie ?atwo, rozwoj wymaga determinacji. Ale w ABB nigdy nie b?dziesz dzia?a? sam. Zarz?dzaj tym, co porusza ?wiat.


Stanowisko to podlega:


Regional Sales Manager, ASIA

Your role and responsibilities




In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.



The work model for the role is: #LI-onsite, #LI-hybrid



This role is contributing to the MOIM Business based at Petaling Jaya, Malaysia.





You will be mainly accountable for:

Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer. Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions. Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

Qualifications for the role



Bachelor's degree in Engineering, or related field. Minimum 8-10 years of experience in sales support, tendering, or customer support within the electrical or industrial automation sector. Proven experience in leading and developing teams across multiple geographies. Willingness to travel across Asia region as required. Strong understanding of low-voltage motors, electrification solutions and commercial terms. Ability to manage bids, proposals, and risk reviews with strong negotiation skills. Excellent verbal and written communication skills in English; ability to engage with internal and external stakeholders effectively. Familiarity with CRM systems, SAP, and tendering tools.

Benefits





We also offer our employees the following benefits:

Life Insurance Medical Insurance Accident Insurance Parental leave hybrid/flexible work practices

More about us




The IEC Low Voltage Division is a technology leader delivering a full range of energy-efficient low


voltage motors, including ultra-efficient solutions such as IE5 SynRM (synchronous reluctance motors). Through a global footprint, domain expertise and rugged designs, the Division provides reliable technology that improves efficiency and productivity even in the most demanding applications.


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#RunwithABB


#Runwhatrunstheworld


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Job Detail

  • Job Id
    JD1339311
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, M10, MY, Malaysia
  • Education
    Not mentioned