Job Description

This team will lead the design, implementation, and continuous improvement of our global HR processes and technology. This team will play a strategic and critical role in embedding process discipline, driving data-informed decision-making, and ensuring seamless adoption of our new HR technology across regions.

• Drive regional adoption of global HR processes and systems, ensuring alignment with global standards while addressing local nuances.

• Identify and resolve operational pain points by region through root cause analysis, partnering with GPS Delivery teams and wider P&C teams to implement sustainable solutions.

• Monitor and evaluate process performance through established SLAs and KPIs and recommend improvements to enhance efficiency, compliance, and employee experience.

• Support change management efforts by coordinating training, communications, and feedback loops across the region.

• Act as a liaison between regional stakeholders and global process owners, escalating issues and contributing to continuous improvement initiatives.

• Lead regional projects or pilots related to process optimization, system enhancements, or service delivery improvements.

• Champion process discipline and operational excellence within the region, fostering a culture of accountability and continuous improvement.

• Act as a key integrator with regional/local BPs, CoEs and GPS Hub leads to support fast execution, relevant engagement and greater organisational buy-in.

• Responsible for the creation, management and up-keep of P&C knowledge content in the region including policies, guidelines, FAQs etc that is needed by the business.

• Contribute into management and review of internal / external audits of local / regional P&C processes where required, providing recommendations where appropriate changes should be required.

Attractive Remuneration PackageOpportunities to work in a Global Company

• Has at least 8+ years of experience in leading HR operations and processes

• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action.

• Excellent stakeholder management and communication skills across diverse cultural and functional groups.

• Solid understanding of HR operations, processes and shared services models, preferably in a regional or multi-country context.

• Experience with SAP systems, case management tool, visio and process-mapping tools.

• Ability to manage multiple priorities in a fast-paced, transformation-driven environment.

• Comfortable working in matrixed organizations, with a proactive and collaborative mindset.

Putting people at the heart of everything we do. That's our Purpose and it's at the heart of our business. Since our inception in 1976, we have continued to grow and Build on existing strengths and ensuring we hold true to what we are famous for - People. Our global community of 9,000 recruiters live and breathe our core values: We continuously strive to Grow Connections, Earn trust, and ultimately - Make a Difference. At Michael Page, we don't just accept difference - we celebrate it. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants from all diverse background

• A comprehensive SSC package with attractive benefits.
• Supportive company culture that values employee growth and contribution.
• Challenging role with regional exposure in the business services industry.

If you are ready to take on this exciting opportunity as a Regional HR OPEX Lead, we encourage you to apply and be part of a team that values continuous improvement and excellence

Skills Required