Job Description

Lead. Optimize. Elevate.

We're looking for a

Regional HR Service Manager

to drive operational excellence across HR IT service delivery in

Asia

-- ensuring reliable, efficient, and continuously improving HR systems that enhance employee experience and business impact.

As part of our global HR Service Delivery model, you'll oversee

regional HR IT services

, manage key performance outcomes, and collaborate with product owners to evolve services toward global standards.

If you're a leader who thrives on structure, accountability, and improvement -- and you know how to turn service management into a strategic advantage -- this role is for you.

What You'll Do

Manage and oversee HR IT service delivery

for your region -- ensuring reliability, performance, and user satisfaction. Track and improve

key service KPIs

: SLA compliance, user satisfaction (USAT/CSAT), first-time-right metrics, and efficiency indicators. Act as the

regional point of accountability

for key user populations, including HR Shared Services, operating company HR, and employees.

Co-own and manage the roadmap

for local HR systems and applications with global product owners. Lead

small-scale regional projects

to align local services with global HR system standards. Oversee

supplier and financial management

for regional HR IT services. Collaborate with

global service managers and RFC product owners

to ensure consistent delivery and improvement. Drive a

proactive service improvement agenda

based on insights and analytics.
What You Bring

?

8-10 years

of experience in

service delivery management

, ideally within

HR technology

environments.
? Deep understanding of

HR process systems

, preferably with

SAP SuccessFactors

.
? Strong experience in

project management

and delivery leadership.
? Practical understanding of

ITSM principles

and the

ITIL framework

.
? Excellent stakeholder management and communication skills within

complex, matrixed global organizations

.
? Self-driven, structured, and outcome-oriented -- with proven leadership capabilities.
? Proficiency with

MS Office tools

and familiarity with performance dashboards and reporting.

Ideal for a service leader who knows how to balance

operational rigor with strategic foresight

-- ensuring HR technology truly empowers people and performance.

Apply Now:

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM7,000.00 - RM9,000.00 per month

Benefits:

Health insurance Professional development Vision insurance
Work Location: In person