Job Description

We are seeking a dynamic Customer Support & Key Account Manager to join our client, a world-leading manufacturer in the wood-based panel industry. This role involves managing and overseeing spare parts sales activities in the service region.
Location to work: Petaling Jaya
Job Responsibilities:

• Proactively visit customer sites across ASEAN to build relationships and promote services and spare parts.
• Develop direct relationships with customers through interactions and personal visits.
• Provide technical and commercial consultations to customers regarding service and spare parts.
• Analyze spare parts sales data and support the development of new strategies to improve business.
• Supervise and guide members of the spare parts and service department, including service coordinators, logistics coordinators, administrative coordinators, field service technical specialists, and engineering support personnel.
• Act as the Key Account Manager (KAM) for regional clients, building and maintaining strong relationships.
• Monitor and oversee spare parts related to our client\'s products while working closely with a team to achieve sales and customer satisfaction KPIs
• Conduct customer visits to address concerns and gather feedback.
• Drive upselling and new business development within existing accounts.
• Travel approximately 40% to 50% of the time to locations including Thailand, Vietnam, India, Indonesia, and Pakistan.
• Participate in training in Germany to enhance product knowledge and technical skills.

Job Requirements:

• Degree in industrial engineering or a technician with additional commercial training.
• Minimum of 5 years of experience in the machine and plant industry, including customer collaboration.
• Strong customer service orientation with a proactive attitude.
• Technical understanding and ability to interpret drawings and Bills of Materials (BoM).
• Strong verbal and written communication skills, particularly in a technical context.
• Experience in the wood-based panel industry (production, maintenance, quality).
• Previous experience as a Key Account Manager or in a similar sales role.
• Excellent communication skills in both Malay and English.
• Ability to build and maintain relationships with clients across various regions.
• Willingness to travel frequently for client meetings and training.
• Strong presentation skills

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