Job Description

JP Caliber is a Malaysian incorporated organization establish organization which has won investors who support the growth of Malaysian companies towards building talent pipeline of opportunities and supporting our establish clients with Technology infrastructure . JP Caliber is specialized in Tech and Digital, Finance and Functional Support roles.At JP Caliber we understand that the only way to stay ahead of your competitors and the importance of building a fantastic culture of an organization is build upon hiring the right talent. Our consultant help bridge the right talent , provide HR solutions and also career counseling . Our team is highly experience individuals who is definitely passionate in providing HR Solutions as they have many year of experience . Our customer satisfaction is top priority as we build a brand of excellence.The RoleYou will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 5 years experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are a strong team player who can manage multiple stakeholders
• You are a self-starter and demonstrate a high level of resilience
• You pay strong attention to detail and deliver work that is of a high standard

• Work within a company with a solid track record of success
• Leadership Role
• Excellent career development opportunities

JP Caliber