Job Description

Your IT Future, Delivered
Regional Network Operations Center Manager
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about network technology. Our Network Operations Center team is continuously expanding. No matter your level of your proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace
Grow together
As a Regional NOC Manager, you will lead the Network Operations Center team based in Cyberjaya, overseeing day-to-day operations, incident management, and service continuity. You will be responsible for managing shift organization, ensuring operational discipline, and driving continuous improvement in service delivery. This role requires strong leadership, coordination with global stakeholders, and a focus on service performance.
Ready to embark on the journey?
As a Regional NOC Manager, here's what you will do:

• Lead and manage a regional team of network engineers responsible for incident management, event monitoring, and change execution.
• Organize and oversee shift operations within the Cyberjaya team, ensuring effective coverage during business hours and weekends, while coordinating with other regional NOC teams for full 24/7 support.
• Act as the escalation point for major incidents and coordinate resolution efforts with global teams and external partners.
• Ensure adherence to SLAs, KPIs, and compliance standards.
• Drive continuous improvement initiatives, including automation, process optimization, and knowledge management.
• Collaborate closely with other regional NOC managers to ensure seamless global operations and consistent service standards.
• Collaborate with internal stakeholders and technical teams to support service transitions, upgrades, and operational readiness.
• Conduct regular performance reviews, coaching, and development planning for team members.
• Represent the NOC in regional service reviews, audits, and customer meetings.
• Ensure alignment with ITIL practices (Incident, Problem, Change, and Capacity Management).

What you should have:

• Bachelor's degree in Computer Science, Telecommunications, or related field.
• 5+ years of experience in network operations or IT service management, with at least 2 years in a leadership role.
• Strong problem-solving mindset and ability to remain calm under pressure.
• Strong understanding of network operations, incident management, and service delivery in a 24/7 environment.
• Experience with modern monitoring and observability platforms (e.g., Zabbix, Splunk, Grafana).
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy).
• Knowledge of ITIL processes and service lifecycle management.
• Strong leadership, communication, and stakeholder management skills.
• Ability to manage operations team.

Preferred qualifications:

• Experience with cloud-based networking and hybrid environments (e.g., Azure, AWS).
• Exposure to automation and orchestration tools (e.g., Ansible, Python scripting).
• Experience in driving process improvements and implementing operational best practices.
• Ability to manage multiple priorities and make decisions under pressure.
• Certification in ITIL, PMP, or similar frameworks is a plus.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team
Hi, my name is Pavel, and I'm the Global NOC Team Manager. I began my career at DHL IT Services in 2012 as a Network Engineer in the Network Operations team. My passion for hands-on experience with network technologies led me to the Network Engineering team, where I took on the role of Manager of Network Engineering. In 2022, I transitioned into my current position as Head of the Network Operations Center. Together with the strong support of a multinational and diverse team, we are united by a shared ambition - advancing network technology. I'm looking forward to having you onboard!
The Network Operations Center (NOC) is a mission-critical function within the Telecoms department, providing real-time monitoring and operational support for DHL's global network and security infrastructure. The NOC serves as the first line of defense against service disruptions, ensuring rapid detection, escalation, and resolution of incidents that could impact business operations.
The global NOC organization operates across multiple regions to provide seamless 24/7 coverage. Each regional team contributes to this effort by managing incidents, executing changes, and maintaining service continuity within their time zone. The Cyberjaya team plays a vital role in this structure, working closely with other regional NOCs and technical teams to uphold service quality and reliability. The environment is fast-paced and high-pressure, requiring precision, responsiveness, and strong collaboration across teams and geographies.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.