Job Description

The Position Global Payroll, Time, Benefits solution strategy aims to streamline and optimize the delivery of payroll, time & benefit (PTB) services in Roche. As we roll-out this strategy, US and Canada are already live with Workday solution, Aurora and Boreal programs are implementing payroll, time, benefit solutions in Switzerland, Germany, China and LATAM respectively. Continuing this journey further, PTB Small and mid-d countries program aims to roll-out these solutions in the rest of Roche(EMEA & APAC) under Program Polaris. As Regional Pay, Time and Benefits Service Transition & Operational Governance Manager you belong to the People Support Solutions Chapter and you will report to the Global Service Transition & Governance Lead. You will be implementing the Service Management Framework for PTB related services for the scope of your countries in EMEA based on the globally established best practices for the Polaris Program. In this role you will be supporting in transitioning from program mode into daily operations once the program is live. Responsibilities Regional Service Transition Management: Planning and execution of Service Transition activities for your scope of countries (Europe, Middle East, Africa) in alignment with other Stream Leads based on global template and best practices Define Country Service Catalog based on the Future Service Catalog Template and the defined operating model Provide Service Transition input on Change Impact Assessment Support in setting standards for Business Process Harmonization and Standardization Establish controls to ensure financial compliance in country (ICFR, Segregation of Duties) Responsible for managing Organizational Readiness Testing before country go live Closely collaborate with Operations (e.g. Regional Centers, Local PTB Experts etc.) to ensure smooth transition from program to operations Regional operational Service Governance Ensuring adherence to global PTB standards and practices in the region Ensuring consistent delivery of PTB services across all PSS locations, including a seamless experience for the customer Support Business Process Management activities for Pay, Time, Benefits administration related process, which may includes facilitating current state process mappings and defining / mapping the future process landscape Reviewing KPIs and SLAs (vendor and internal) for countries in scope. Once countries are live they will be taken into the business as usual support models. As part of this you will join Regional Review Meetings and Business Review Meetings and report out results to stakeholders You are responsible for building a strong partnership with the vendor in your regional scope General Responsibilities You will be a member of the Pay, Time Benefits System Round Table to represent the scope of your countries You will closely collaborate with other Regional Service Transition & operational Governance Managers Support defining internal and external support models and establish them in countries in your scope Support continuous improvement initiatives Skills / Capabilities needed: Experience in Service Management / Customer Services, preferably in an HR environment Experience in managing transformation projects including migration Payroll, Time and Benefits experience is a plus Experience in managing business processes Experience in vendor management is a plus Ability to work effectively and deliver in matrix organizations Ability to work in a fast-paced environment and to handle multiple, competingpriorities Ability to engage with diverse stakeholders and leaders on regional level Ability to manage change in a rapidly changing environment Be prepared to work outside the standard office hours and according to different time zones Customer Centricity E2E accountability Problem solving attitude Strong communication skills in English (spoken and written) are essential. Additional languages are a plus Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\'ve become one of the world\'s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary. Roche is an Equal Opportunity Employer.

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